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SERVICE DESIGN
Innovation to Support Trends in Funeral Practices
A service to help memorialize the deceased by providing meaningful remembrance throughout the grieving period
CURRENT USER JOURNEY -- with Funeral
CURRENT USER JOURNEY -- with Direct Cremation
How might we better celebrate the meaning of life of the deceased once people begin to adapt to cost-efficient and sustainable ways of memorialization?
WHY CHOOSING MORE COST-EFFICIENT WAYS OF MEMORIALIZATION?
Traditional funerals are expensive and many believe they are being taken advantage of during a trying time.
FUNERAL BUSINESS
WHY CHOOSING MORE SUSTAINABLE WAYS OF MEMORIALIZATION?
Source: Vox
MORTUARY SERVICE TREND
In order to gain more in-depth knowledge about the current mortuary business and different ways of memorialization as well as the trend in the field, the class visited a local funeral home and interviewed the Aftercare Coordinator.
"There will be more direct cremation and more direct burial [without funeral] in the future."
-- Danielle Sienkiewicz,
Howe Peterson Funeral Home
INTERVIEW
Two interviews were conducted in order to understand people's opinions towards the current funeral forms as well as their wishes about the ways they desire to be memorized after passing away.
PERSONA
"UNFULFILLED BEFORE DEATH"
Although people have very different experiences in their lives, there are some common regrets of the dying, according to is an Australian palliative nurse Bronnie Ware.
1. Having the courage to live your own life.
2. Not to work so much
3. Showing their feelings more
4. Staying in touch with friends
5. Being happy
DESIGN GOALS
Mourn and remember in the absence of traditional funerals
Assist the loved ones of the deceased to carry on the wishes from their late relative/friend
Ease the financial burden on family members or friends of the deceased
TARGET GROUPS
The deceased who desired to be remembered
Family members of the recent deceased
INSPIRATIONS
MOOD BOARD
DESIGN STATEMENT
a service to help memorialize the deceased by providing meaningful remembrance throughout the grieving period
WHAT IS GRIEVING PERIOD?
SERVICE PROVIDER
Memorial Team in Hospice
SERVICE MAP
PUZZLE PIECES
Puzzle activities provide the family of the deceased the opportunity to come together to mourn and remember the loved one. The visualized story will show when all the tasks are accomplished and the pieces are put together.
The puzzle can be replicated by households and taken back as a memorial piece.
"We all die. The goal isn’t to live forever, the goal is to create something that will."
-- Chuck Palahniuk
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